Proven Results
Case Studies
Five representative engagements — one per service line — showing how our signed-off, three-phase process plays out for mid-sized businesses.
250+Years Combined IT Experience
100%Customer Satisfaction
70%Lower Cost Than Other Firms
Application Development
Regional Healthcare Network
Patient Scheduling Portal · Mid-sized network of 6 outpatient clinicsChallenge
Fragmented, paper-based scheduling was driving missed appointments and staff overtime across six clinics.
Approach
A signed-off requirements phase mapped every clinic’s scheduling workflow before design began; the client approved the full application design and success criteria before a line of code was written.
Result
Delivered on time and exactly to spec; missed appointments down 31%. Total project cost came in roughly 65% below a competing bid.
Managed IT
Regional Manufacturing Company
Outsourced Managed IT Services · Mid-sized manufacturer, ~180 employeesChallenge
A two-person internal IT team was buried in tickets, patching was inconsistent, and unplanned downtime was cutting into production time.
Approach
A full environment assessment fed a signed-off managed services plan with clear SLAs; onboarding was validated against those targets before full cutover.
Result
Help desk response time cut to under 15 minutes; unplanned downtime down 42%. Ongoing cost ran about 60% below hiring an in-house team of equivalent size.
Structured Cabling & Network Assessments
Multi-Location Retail Chain
Cabling Refresh & WiFi Assessment · Mid-sized retailer, 12 store locationsChallenge
Inconsistent WiFi coverage and aging cabling were causing point-of-sale outages during peak shopping hours.
Approach
Site surveys at every location fed a signed-off cabling and access-point design; every run was certified and every access point tested before go-live.
Result
All 12 locations passed acceptance testing on first certification; POS outages eliminated. Project delivered roughly 55% under competing bids.
IT Support
Professional Services Firm
Outsourced Help Desk & On-Site Support · Mid-sized firm, ~150 employeesChallenge
Slow, inconsistent support from a prior vendor was frustrating staff and cutting into billable hours.
Approach
A needs assessment defined response-time and escalation targets the client signed off on; every support channel was validated against those targets before rollout.
Result
First-response time now under 10 minutes with a 98% ticket satisfaction rating. Support costs ran about 50% below the prior vendor’s contract.
Data Center Hosting
E-Commerce Company
Hosting Migration & Colocation · Mid-market online retailer, ~$40M in annual revenueChallenge
A single self-hosted server was buckling under peak-season traffic, risking outages during the year’s busiest sales days.
Approach
Capacity planning fed a signed-off hosting architecture with built-in redundancy; failover and performance were validated against that design before cutover.
Result
Zero downtime through peak season after migration; final build matched the signed-off architecture exactly. Hosting costs ran about 70% below a comparable enterprise contract.
Representative engagements based on typical client outcomes; details are illustrative and anonymized. No customer names, logos, or confidential information are used or implied.